Return Instructions

Return Instructions2020-02-05T15:03:53-05:00

Return Instructions

Your satisfaction is very important to us.

Once your warranty claim has been processed and approved, return instructions will be emailed to you at the email address we have on file.

If you have any questions about your return, please email our Customer Support Team at

The ongoing coronavirus pandemic has created unprecedented demand for our systems. We understand the urgency of the situation, and we are processing orders as quickly as possible. Our fulfillment operations are now running at maximum capacity, 7 days a week, to meet demand. Please read our notice: Message to Customers That Have Recently Placed Orders through an Authorized Berkey® Dealer.