New Millennium Concepts (NMCL) is the official manufacturer of Berkey® water purification systems. We would like to reassure customers that have recently placed an order through an Authorized Berkey® Dealer that your order is in progress. It has been matched to in-stock inventory that is set to be assembled, packaged, and shipped.
However, the ongoing coronavirus pandemic has created unprecedented demand for our systems. As a result, shipping times are much longer than usual. The current estimated lead time for domestic orders is 4-6 weeks.
We understand the urgency of the situation, and we are processing orders as quickly as possible. Our fulfillment operations are now running at maximum capacity, 7 days a week, to meet demand. Please note: repeatedly calling the retail dealer you purchased from (or NMCL, the manufacturer) for a status update will not speed up fulfillment of your order.
Also, note that if carriers temporarily suspend deliveries to your area, your order may be delayed. It will be held and delivered to you once regular delivery operations resume.
NMCL and our global network of Authorized Berkey® Dealers appreciate your patience, support and business.